Social Welfare Department provide Designated Hotline for Carer Support operates 24-hour service. The Hotline will be answered by professional social workers and aims to reduce the stress and burden induced by daily caregiving, and enhance their caring capability continuously. It provides instant support by phone to the carers, crisis intervention and outreaching service to those facing emergency situation without support. The Hotline will make referrals to the mainstream welfare units so as that the carers would receive long term casework service.

You can refer to the following Social Welfare Department website.

Social Welfare Department - Designated Hotline for Carer Support 182 183

For the clients with dysphasia or deafness, they can reach the enquiry through "Cheer on Zone" Whatsapp service. The Whatsapp number is 53222183 .

In addition, carers can directly contact the hotline service of the service unit to receive support and follow-up services.

You can use the search function on this page, select "Carer" and select "Hotline Service" to find relevant service units.