About Us

PROJECT DESCRIPTION

The Social Welfare Department collaborated with the Hong Kong Jockey Club Charities Trust to commission the Hong Kong Shue Yan University to develop and operate Information gateway for carers, which provides comprehensive and up-to-date information to carers of elderly persons, persons with disabilities and the public, and encourages them to seek help whenever needed.

SERVICE TARGETS

Carers of elderly persons and persons with disabilities, and service information providers.

SERVICE MODE AND CONTENT

The self-service website operates round the clock, the Gateway continuously searches, organizes, updates, and publishes information for carers of the elderly and people with disabilities.

To continuously improve the user experience, AI Chatbot will be installed in the Gateway in 2024/2025.

THE MAIN FUNCTIONS OF THE INFORMATION GATEWAY FOR CARERS

Information Search: Services and Resources, Carer Activities, Event Highlights

Knowledge Search: Caring Orientation, Caring Knowledge

Networking and connection: Service Information Provider Zone

Assessment: Carer Needs Assessment (expected to be launched in 2024, designed by the University of Hong Kong and the Hong Kong Polytechnic University.)

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THE ROLE OF INFORMATION GATEWAY